Refund policy

EMERAUDE LLC Returns and Exchanges Policy


At EMERAUDE LLC, we are committed to providing high-quality products and excellent customer service. However, we understand that a product may sometimes not meet your expectations or may need to be exchanged. This Returns and Exchanges Policy explains in detail the procedures we have put in place to make the process easy for you.


For any questions or return requests, please contact us at the following email address: support@emeraudellc.shop


1. Returns and Exchanges – General Conditions
If you are not completely satisfied with your purchase, you have 14 days from the date you receive your order to request a return or exchange. After this period, we will unfortunately no longer be able to accept your request.
Returned or exchanged items must be in their original condition, unworn, unwashed and with their original tags attached.


2. Return and Exchange Procedure
To make a return or exchange, please follow the steps below:


  • Email us at support@emeraudellc.shop stating your order number, the item(s) concerned and the reason for your request.
  • Our customer service team will review your request and send you the necessary instructions along with the return address.
  • Carefully pack the item(s) you are returning, making sure to include the invoice or order number.
  • Ship the parcel to the address provided. Return shipping costs are your responsibility, except in the case of a defective product or an error on our part.
  • Once received, our team will check the condition of the item to approve the refund or exchange.
3. Refunds
Refunds will be processed within 2 days of receiving the returned item. The refund will be issued to the same payment method used for the original purchase.
Original shipping costs are non-refundable, except in the case of a defective product or an error on our part.


4. Defective Products or Order Errors
If you receive a defective product or if an error occurred while processing your order, please contact us immediately at support@emeraudellc.shop
We will cover all return costs and arrange a quick refund or a free exchange.


5. Contact Us
If you have any questions about our Returns and Exchanges Policy, contact us at: support@emeraudellc.shop. Our customer service team is always here to help.


At EMERAUDE LLC, we do everything we can to ensure your complete satisfaction at every step of your shopping experience.